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We will only groom your pet to their comfort level at the Pet Spa. We also do not groom pregnant pets. If your pet is under extreme duress, discomfort, or has aggressive tendencies; we will do the best we can while considering their well-being. If a pet comes in matted beyond brushing and a shavedown is not permitted by owner, they will have to pickup their pet without a bath or groom service as we will be unable to help the pet at Three Oaks. Behavior, Matting and coat condition will incur extra time/fees, and all prices are a baseline.