Frequently Asked Questions
-What do you offer?: Three Oaks offers an array of services: Boarding for cats and dogs, bathing and pet spa services, doggie-daycare for social pups, day-boarding, and retail! We also have additional services that can be added on to your pets boarding stay.
-What are the suites like for our pets?: Our canine suites are private, spacious Snyder Mfg. brand rooms. Each room includes a comfortable raised Kuranda cot, constant fresh-water, and whatever you'd like to bring for your dogs from home(beds, toys, etc). Some suites are even kept dimmer for pups who need an extra quiet and den-like space to relax in. Our cat guests have a quiet, enclosed room all of their own. They spend their time in private cat-condos with different levels to play on, and a private cubby to snooze in!
Do you have any pictures of Three Oaks?: Of course! The best place to find pictures and stay up to date is our facebook page! https://www.facebook.com/threeoakspetresort/
-What's included in the boarding fee?: Along with the suite, 4x daily one on one outings with a staff member for pups, Twice daily litter-scooping for cats, always fresh water, premium Three Oaks food, a daily "hotel housekeeping" room freshening service, and tons of love and attention! Clients are also welcome to bring their own food at a discounted rate.
-Do you do tours?: We absolutely do! We pride ourselves on transparency here, and are happy to show you around and answer any questions you may have. We just ask for 15-20 minute notice, as we are always moving dogs through for daycare and boarding; and need to make sure we are not in the middle of moving pups about. We do NOT offer any tours from 12:00pm-2:30pm, as we are closed to the public for break, and this disturbs our furry-clients nap times.
-Why were the dogs barking during my tour?: Well basically, because dogs are dogs! They see something new, and exciting (you!). The dogs here know our staff members very well, and 99% of the time are calm, quiet, and relaxing in their rooms/out in daycare playing. New people on tours, and moving dogs in and out are usually the only times they will make any noise. They're just saying "woohoo! Something exciting is going on! Hey there!".
-How does doggie-daycare work?: Our daycare program is structured to provide your dog with a positive atmosphere that allows them to socialize and play to their full potential. Each potential dog-daycare camper must go through an assessment day, where our daycare coordinator will introduce them to the pack slowly, and see how they interact with different dog personalities. If they are a good fit, they will then be put into play-groups based on their size, personality, and play style! Campers are always attended by a daycare lead on staff, and positive-reinforcement based practices are utilized to teach your pup good manners while they are here. We use different forms of enrichment, which include activities like pool-time, follow-the-leader, fetch, tug, group-sits, group-recalls, working on general obedience, playing on our playground equipment, Scent-games and more! And of course, they have plenty of time to play with their friends in rotated-groups. Midday our campers get a treat, and naptime.
Who can play: Social, friendly, healthy dogs of all sizes and ages who are physically-able to keep up with a playgroup.
Who might not be the best match for doggie-daycare: Pups who are frail, very senior, unaltered over 7 months, pregnant, over-anxious, resource guarders, physically unable to keep up with a playgroup, or are very dog-selective/aggressive. It is absolutely OK if your pup doesn't seem like a match, or didn't pass their assessment. We love them just the same! Some pups just aren't happy in a daycare group setting. We still have options for dogs like this, including private playtimes with a staff member and dayboarding!
-Do you offer grooming?: We do everything here except for haircuts! We are happy to help you find a groomer for your pets haircut needs, just ask.
-Whats on the horizon for Three Oaks?: We are always looking to the future! Floor-refurbishment, and more play equipment are all on the list to make us an even better place for your pets!